RazaCart™ – Return, Refund & Warranty Policy
At RazaCart, we strive to provide quality products and a smooth shopping experience. Please read our policy carefully before placing an order.
📦 Return & Refund Policy
We follow a strict No Return & No Refund Policy.
Orders once placed cannot be returned or refunded under normal circumstances.
🔁 Replacement Policy (3 Days)
We offer a 3-day replacement guarantee only in the following cases:
Received a defective product
Received a wrong product
Conditions:
You must inform us within 24 Hours Of days of delivery And Replacement Approve Within 3 Days
Product must be in original packaging
Proper unboxing video or proof may be required
🛡️ Warranty Policy
Warranty is applicable only on products where it is clearly mentioned in the product title
Standard warranty period: Up to 6 months (if specified)
Not all products come with warranty
✅ Earbuds under ₹899 come with 6 Months Warranty.
🔄 For replacement, a ₹150 service charge will apply.
📦 Customer must send the product to our address in original packaging.
🧾 A valid bill/order proof must be provided via WhatsApp or Email for warranty claims.
⚠️ Physical damage, water damage, or missing accessories are not covered under warranty.
🔧 Warranty Claim Process
For warranty claims (especially earbuds or similar products):
Contact us on WhatsApp or Email with issue details
Share product problem (photos/videos if required)
If approved, send the product to our address (shared on WhatsApp)
Important Notes:
Product must be in original condition and packaging
customer must self-ship Of Warrenty Product OR
If pickup is arranged from our side, ₹150 pickup charge will apply
🎧 Special Note for Earbuds
In case of any issue, free replacement will be provided under warranty
Applicable only if product is under valid warranty and issue is genuine
📞 Contact Us
WhatsApp / Mobile: +91 9270990654
Email: razacart.in@gmail.com.
